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[The Hub Client] Regarding Current Support System with WPMUDEV

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Hey guys,

Im curious to know, if there is a possibility to just allow WPMUDEV subscribers – the option to use the same support system integrated with The hub?

Has this been explored as a possible option?

Regards
Shiv

Sat, 20 Feb 2021 23:08:08
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The Hub Client
  • Shiv Patel
    • JMS Services London

    Haha,

    Sorry for being super vague – (I mean if your wanting to offer that ill take it as an exclusive :stuck_out_tongue:) – Kidding haha! ($ value added service maybe :scream: – if staffed by you guys in a whitelabelled way similar to the way Tawk.to does?) or the option to allow us to use the support system but not opt in for you guys to get into the action of fixing the issues.

    But as a whole –
    I meant in terms of allowing us to have access to a support system the exact same way i would report something to you guys (my clients can do the same within the hub client) – for example like this feature request.

    • Tony G
      • Mr. LetsFixTheWorld

      That mention of Tawk.to caught my attention. I think that’s a REALLY great plugin. I’m wondering if DEV might be able to swap out the Chat client depending on who is logged-in. For users who are not DEV members, swap in Tawk.to and ensure the config goes to a member-determined site. I can see some cross-site issues but I’m guessing that wouldn’t be insurmountable.

      2 useless USA cents

  • James Farmer
    • Founder & Chair (honest)

    Haha, there’s a reason I asked.

    We’re categorically 100% not going to be providing white label customer support until I become interested in running the equivalent of the world’s biggest WP call centre… which I find exceptionally unlikely :wink:

    In terms of hooking the support icon in The Hub Client into live chat or similar though, absolutely, I’ll suggest that to the team.

    I wouldn’t necessarily recommend you try to do it yourself with bbPress and the setup we have here is way too custom to offer as a product or a service (at least I think it is, you never know as a hosted by us, run by you service if The Hub Client really takes off) :thinking:

    • Shiv Patel
      • JMS Services London

      I always like the POSSIBILITY word :slight_smile:

      But yeah totally agree, with the whole idea of providing support may get too much and the current structure with dealing with the subscribers of the packages (personal / agency etc) is more suitable.

      But i personally feel if you guys integrate a support system with the Hub, it will be well appreciate as it will be an inclusive system and compete with the likes of WHMCS in some respect / be more appealing for people to switch. What i see already is more then enough, and cant wait for the next roadmap for the hub client. As i know im switching as i keep banging on about it :smiley:

      But a support system in the hub would be next level. (i know developing one off the bat is not a good idea as you have mentioned previously and recommended hubspot) but if the mentioned way above has a possibly way of working then 10/10!