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[The Hub Client] Stripe payment issue

My client tries to make a payment but couldn’t do it and face the error:
Stripe does address this particular issue where the 3DS activation does not appear when the user is making a payment.

I have attached the screenshot for further guidance as well

Please help me fix the issue

Thu, 28 Dec 2023 11:34:34
More The Hub Client discussions
The Hub Client
  • Rakib Hossain
    • Support FLS

    Hi Alim Bolar ,

    I hope you’re doing well and thank you for contacting us today.

    Our Hub team is aware of the errors related to Indian regulations for 3DS (3D Secure) and we’re working on fixing it as soon as possible. However, we don’t have an exact time frame for when it will be resolved.

    Could you please let us know the country from which your client tried to make the payment that failed?

    We apologize for any inconvenience caused.

    Best regards,
    Rakib

  • Alim Bolar
    • The Crimson Coder

    Hi Rakib,

    Apologies for the delayed response.. it was the New Year Weekend..:-)..

    Anyways here’s wishing you a happy new year..:-)..

    Thanks for the update.. I am glad that you are aware of the issue and are working on resolving it. The client tried to make the payment from Mumbai, India.

    Would this not work for anyone in India? Or is it a random case where it would work for some and not work for others? I would like to have some idea as we plan to have a campaign for this project to have people subscribe to the white labelled hosting and I wouldn’t want to run this campaign if it’s going to have this issue.

    Please do advise.

    Regards,
    Alim

  • Katharina Cerny
    • Ex Staff

    Hi Alim Bolar

    I have received an answer from our developers. A fix is in the works but I’m afraid they have no ETA at the moment. It seems that this only happens with cards from India, so if you have customers from other parts of the world, you should get no issues.

    We are very sorry for this inconvenience.

    Best regards,
    Katharina

  • Alim Bolar
    • The Crimson Coder

    Hi Katharina

    I wanted to follow up on this to check if the issue has been resolved. I have a client from India who I’d like to use this option to purchase the web hosting service but before I ask them to use it, I’d like to confirm with you if it would work fine.

    Looking forward to your response.

    Regards,
    Alim