Most of my individual clients need me to support them as they know nothing about the hosting process.
However, my team also offers hosting to some creative agencies that want access to support skills. Often, we provide support for them, but there are cases when these agencies ask advanced questions outside the skills of my team. When that happens, my team needs to play middle man, come to me as the site owner and then, I will have to contact WPMUDEV hosting support to get the problem resolved.
It would be much easier and faster if I could allow these creative agencies to access WPMUDEV’s support within the branded HUB area on a per need basis. My hope is that the support chat window would be branded. But paying for this feature would save my company a great deal of time, but also use up very little extra time from WPMUDEV as the support request would happen regardless if it came from a client or myself.
Furthermore, my agency clients with extensive web development experience would be trained on when to use the support chat vs reaching out to my team. So their need to contact white labeled WPMUDEV support would be rare.
Something to consider. Every hour I spend in support is an hour I’m not out selling more hosting.
