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[The Hub] Hourly plans

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Can you please add for product and services the option to be billed hourly ? For example let`s say i want to sell support services, and to be billed per hour.

Mon, 4 Jul 2022 10:29:10
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  • Adam
    • Support Gorilla

    Hi Romeo Alexandru Neacsu

    I hope you’re well today!

    I’m not sure if I correctly understand your request so let’s make sure we are on the same side first :)

    I think you are referring to this settings, right?

    [attachments are only viewable by logged-in members]

    The shortest “period” or “unit” that you can set there is a “day” but please note that this setting isn’t really a “unit” setting (were you choose that customer will pay you for e.g. 10 days of assistance) but rather for setting how often and how many times customer will be charged.

    So if you have it set to “Bill every 1 day” it means that customer gets invoice each and every single day.

    With “hours” setting you could possibly be able to make it so they are constantly being billed each hour – 24 hours a day. That’s 168 invoices for customer a week (if billing would be set to 1 hour). Of course it would be less than this if you’d set to bill e.g. every 3 or 6 hours but it’s still a lot of invoices…

    I’m wondering if this is really what you mean. What about these scenarios?:

    1. if support is “one time off” rather than continuous you can manually bill client for any amount and just specify (in your pricing page or service/plan name) that you charge XX per hour and YY hours are used

    2. if it’s continuous, you could just select different plans, for example “1 hour of support/mo”, “20 hours of support/mo” with different pricing and then set them to be billed monthly – customer would pay just once a month and you’d know that if they chose “1 hour of support/mo” plan, they are eligible for just 1 hour of your time during each month.

    Would that work for you or perhaps I just misunderstood your request? If I did, please describe it a bit more and I’ll be more than happy to bring that to our Hub Team.

    Best regards,
    Adam