As an agency manager with 100 sites, I would like to simplify our support processes and team collaboration with a Site-level log that shows a list of settings changes on the Overview tab of the Hub.
For each setting change in the Hub the log would show:
– Area
– Setting
– From value
– To value
– Optional notes field
The Notes field is critical to this request. This is where one of my technicians would be able to add a description of why the change was made, or reference a help desk ticket number or change ID.
With this data, it would be trivial for a future support action to review the change log, identify any correlation in settings changes, understand the “health of the patient”, etc.
An example change that is really critical for us to track and have visibility to in the future is a Hosting Caching change. A change to Hosting > Tools > Static Server Cache would be extremely important to know about for future support.
Thank you for your consideration of features to support agencies, it’s one of the reasons we enjoy wpmudev