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Video Tutorials in Support System

0

Is there some way to get the unbranded video tutorials that you provide included in the support system? I think I read somewhere on your site that that was going to be part of the support system package.

A simple link in the support menu to a page with links to all the videos would be very useful. The user can click on the relevant video link and it opens in a popup or iframe on the page. Could you make this available.

Or could you provide details on how to do it myself? Thx

Sat, 21 May 2011 10:16:56
  • nelnehal
    • The Incredible Code Injector

    hey i have added videos in the support system in the FAQ, it does work fine, but there may be some css that you may have edit. yea i also am waiting for a separate video page in the support system. it would keep support system well organized

  • DavidM
    • DEV MAN’s Mascot

    @webezy, that is possible given nelnehal’s method. You can simply paste the embed code in a FAQ.

    @nelnehal, that is an absolutely brilliant solution! I tried it myself and it worked quite nicely, gave ya a good handful of points for that very cool workaround!

    We’re considering how to integrate these things too and would be happy to move this over to the feature suggestion forum for further discussion if you like? :slight_smile:

    Cheers,

    David

  • nelnehal
    • The Incredible Code Injector

    @davidm thanks :slight_smile: the only thing with embedding with FAQ is the Popular FAQ in the support page needs to be edit.

    We’re considering how to integrate these things too and would be happy to move this over to the feature suggestion forum for further discussion if you like? :slight_smile:

    yea that would be cool, i think alot of user would benefit from a backend video tutorial area.

  • marikamitsos
    • The Crimson Coder

    A different solution I found is this.

    Due to the fact that I cannot (for the time being) provide the ticket support included in the “Support System” plugin I use the “WP Help” plugin where I have enbeded the videos in the answers I created there.

    It works like a charm for me.

    And when I will be able to provide for the ticket system I will just copy/paste everything.

    These videos are such a great tool, there is noway I would leave them to waste. :slight_smile: