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Website is Down Repeatedly

I keep getting alerts saying that my website is down, and then that my website is up. I think it is due to a http 500 internal server error. When I log onto my website it seems to be up in running. If I could get any additional information on this problem it would be much appreciated.

Mon, 31 Dec 2018 15:16:07
  • Kris Tomczyk
    • Ex Staff

    Hi Lisa

    Hope you are doing good today.

    We send notification that site is down when site is really down or does not respond for over 30sec.

    From what I see when I try to enter your site first time I see blank page. I replicate this in all my browsers. Also after refresh site loads correct but there is a SSL issue, site use https but there is not green padlock, site is not secure.

    So both cases could cause our emails to you.

    Can you contact with your host and ask about SSL certificate you use there and can they also check server logs to clarify this for you?

    Kind Regards,

    Kris