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WP Smush Pro keeps asking me to upgrade to Pro

I have pro installed and all of my other apps work, but it keeps asking me to upgrade to pro to enable all of the features. How do I get it to recognize I am using Smush Pro.

Tue, 9 Apr 2019 1:39:46
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Smush Pro
  • Adam
    • Support Gorilla

    Hello Nicole Romero

    I hope you’re well today and thank you for your question!

    Assuming you do have the WPMU DEV Dashboard plugin already installed, active and logged in into your account on the site in questions, Smush plugins should automatically recognize that it should unlock pro features.

    If it’s not happening there might have been some temporary API connection issue so please start with that:

    – clear up all the caches on site and server (if there are any)

    – go to the “Smush Pro -> Settings” page and scroll it all the way down

    – click on “Update API Status” button there

    See if that helps, please. If it doesn’t, please enable support access to the site by going to the “WPMU DEV -> Support -> Support Access” page in site’s back-end and clicking on the “Grant support access” button there so I could check the site.

    Let me know here if it helped or not, please.

    Best regards,

    Adam